The following terms and conditions ("the terms") apply to the use of the RUGBYPACK website. By accessing and/or placing an order on this website, you agree to be bound by the terms. Use of the website indicates acceptance of the terms, regardless of whether you register or place an order on the website. If you do not accept the terms, please do not use the website.

The rugbypack.co.uk website is operated by: YC Sports LTD a company registered in England and Wales, registered at the following address:

YC Sports LTD
90 Crwys Road
Cardiff
CF24 4NP

Our company registration number is OC308893. Our VAT registration number is GB 359 5465 12.

To contact us, please use the aforementioned address, or the following email and telephone numbers:

Email: sales@badmintonbox.co.uk
Telephone: 029 2023 7968

ACCESS TO THE WEBSITE AND REVISIONS TO TERMS AND CONDITIONS

Certain features and parts of the website are only accessible after registering. We will do everything possible to ensure the website is available and accessible, however, due to the nature and complexity of the Internet, we cannot guarantee this. We reserve the right to suspend access to part, or the entirety, of the website and features contained within it to perform maintenance, update or add prices and products, conduct repairs, or add new features and services. In the event of abuse of the terms, we reserve the right to suspend, either temporarily or permanently, your registered account.  We only accept orders once we have delivered the goods. It says the processing of a payment and acknowledgement of an order does not constitute a legally binding contract.

We may revise the terms at any time by updating this page. We advise you to periodically check this page as the terms are binding on you. Parts of the terms may be superseded by expressively designated legal notice or terms posted on other pages of the website. If you do not accept any new terms and conditions after being given notice, please do not use the website.

USER ACCOUNTS AND REGISTRATION

You must be over the age of 18 to register on the RUGBYPACK website. Each account is for the use of a single user. We are not responsible for any loss or damage caused by a third party gaining access to your account. Do not share your username or password with anyone, and please create a strong password that is difficult to guess. If a third party knows your password or has gained access to your account, please contact us as soon as possible.

When registering for a user account, your real name, address, and valid contact information must be provided. If there is any change to your details, please update your account to reflect them. It is important to keep these details up to date so we can contact you regarding your order. Please ensure that the email address that you register with is your own email address that only you can access. If you would like to change the email address that is associated with your account, please contact us.

We reserve the right to suspend at our discretion, both temporarily or permanently, any user accounts that contravene the terms.

PRIVACY

Please visit our privacy policy page for details on our policy and practises.

PRICING

All prices displayed are inclusive of the current VAT rate, where applicable. We reserve the right to display prices exclusive of VAT, but will include it seperately and as part of the total price.

DELIVERY AND AVAILABILITY

We will dispatch items as soon as they are available, as detailed on our delivery information page. We aim to deliver your goods to you 2-3 working days after dispatch, but they may arrive up to fourteen working days after dispatch. If your order has not arrived in this time, please contact us with your order number on hand to quote. We reserve the right to adjust delivery costs by updating our delivery information page previously cited. In the unlikely event that your order is out of stock, we will contact you ASAP regarding the options available. If you have paid for next day delivery (Order must be recieved by 2pm) they will be sent in the next day delivery service. If the order is recieved after 2pm it will be sent the following day on the next day service.

RETURNS, CANCELLATION AND EXCHANGE

WHEN CAN I RETURN MY ORDER?

You can return your goods within seven days after the day on which you recieve your order by sending us a written notification (either by post, email, fax, or by delivering it personally to the shop).

We cannot accept returns after this period, nor can we accept the return of goods that have been used, marked, or washed.

Your right to cancel begins the day that the contract is concluded and ends 7 working days after you recieve your goods. Under the Distance Selling Regulations, you must notify Rugbypack in writing within the aforementioned period. Cancellation is accepted on the day notification is posted, you may wish to send the notification through a recorded delivery service. You can also notify by fax, email, or by personally delivering the notification to our trading premises.

Please be aware that if goods have been personalised or customised to your own specifications or have been specially ordered they cannot be returned under any circumstance.

Goods must be returned unused, unmarked and unwashed. We reserve the right to refuse a refund or exchange if the goods are returned in a condition contrary to the aforementioned stipulations (your statutory rights are not affected). Please return goods in their original packaging. You will have to pay for the return of any goods cancelled and we recommend that a recorded delivery service is used. We cannot be held responsible for any packages lost while in transit to us. Alternatively any returns can be delivered by hand to our trading premise.

We will refund the full amount of goods returned excluding delivery within 30 working days of notification. If you would like an exchange, please let us know with your notification what you would like to exchange for. We will contact you to arrange payment for the delivery charge of the new goods sent.

PAYMENT FAILURE

In instances where we receive an order and the payment transaction is unsuccessful, we reserve the right to cancel orders with notifiction. Notifiction will only be provided via the contact telephone number or email address you register with as set out in the "User Accounts and Registration" section.

FAULTY AND DAMAGED GOODS

We believe that the goods we sell are of a high standard but in the rare occasion a fault develops or you have received goods that are damaged or faulty, please send the goods to the aformentioned address marked as "returns". 

For goods that are received faulty or damaged, please notify us within 7 working days of receiving your goods. We will pay for the collection of the faulty/damaged goods or reimburse any reasonable shipping costs (not premium postage services) incurred to you. Goods must be received within 28 days of notification. When we receive the goods, they will be inspected for faults and be replaced, repaired or refunded as appropriate. We reserve the right to refuse a refund or exchange if the goods are deemed not to be faulty or damaged or are deemed to have been damaged by misuse of the product. In this circumstance, your goods will be returned to you. The return shipping costs must be paid by you (your statutory rights will not be affected). Alternatively you may collect the goods from our trading premises.

For goods that have developed a fault over time, please send the goods to us via a recorded delivery service. The goods will be inspected for faults and damage; we will replace, repair or refund the goods (including any reasonable shipping cost i.e. not premium delivery services) as appropriate. We reserve the right to refuse a refund or exchange if the goods are deemed not to be faulty or damaged or are deemed to have been damaged by misuse of the product. In this circumstance, your goods will be returned to you. The return shipping costs must be paid by you (your statutory rights will not be affected). Alternatively you may collect the goods from our trading premises.

USER CONDUCT

Use of the website that causes, or is likely to cause, damage, interruption, or impairment is prohibited. Use of the website for any means that contravene local, national, or international law is prohibited.

We reserve the right to allow users to review products and leave comments on the website blog, and we reserve the right to remove this feature, and to remove individual reviews or comments, at any time. We expect users to be courteous when using these features. Abuse of these features (which can include spamming, advertising, offensive or abusive language in abstraction or directed at other users or persons) will not be tolerated and could result in reviews or comments being deleted and/or temporary or permanent suspension of your user account.

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